About me
Extensive Salesforce expertise with almost 6 years in roles ranging from Consultant and Architect to Technical Leader, with experience across multi-cloud projects including Service Cloud, Sales Cloud, Experience Cloud, B2C, Salesforce Maps, Field Service, and Communication Cloud.
Skills
✅ Hard Skills
- 🔹 Requirements Gathering: Collection and detailing of business requirements.
- 🔹 Designed Solutions: Creation of scalable and business-aligned solutions.
- 🔹 Project Documentation: Clear documentation of scope, requirements, and solutions.
- 🔹 API Refinement: Review and adjustment of APIs for efficient integrations.
- 🔹 Data Modeling: Data modeling aligned with Salesforce architecture.
- 🔹 Salesforce Configuration: Configuration of Salesforce clouds using native features.
- 🔹 CPQ, OM, Catalog, EPC: Experience with product modeling and commercial processes.
- 🔹 SF Native Features: Advanced use of flows, reports, dashboards, and automation tools.
✅ Soft Skills
- 🔹 Leadership: Coordination of technical teams with focus on best practices.
- 🔹 Problem Solving: Fast and effective resolution of complex problems.
- 🔹 Expectation Management: Clear alignment between technical teams and business areas.
- 🔹 Negotiation: Negotiation of scope, timelines, and priorities with stakeholders.
- 🔹 Collaboration: Collaborative work within cross-functional squads.
- 🔹 Leadership: Coordination of technical teams with focus on best practices.
- 🔹 Problem Solving: Fast and effective resolution of complex problems.
- 🔹 Expectation Management: Clear alignment between technical teams and business areas.
- 🔹 Negotiation: Negotiation of scope, timelines, and priorities with stakeholders.
- 🔹 Collaboration: Collaborative work within cross-functional squads.
Projects
Stoller, Stara, SLC e Usina da Pedra
Project: Ongoing support across multiple fronts (Sales, Service, Field Service, Experience Cloud, and Platform Core) Role: Salesforce Admin Activities: Handling incidents and enhancements, SLA control, client interaction, CR documentation, bug fixing, and deployment pipeline management.
Client: Camil
Project: Sales Cloud implementation for the Sales and Marketing teams Role: Functional Consultant Activities: Requirements gathering, functional modeling, test execution, and data migration.
Client: WCS
Project: Enhancements in the generation, sending, and signing of agreements (integration with D4Sign) Role: Business Analyst Activities: Modeling and implementation of improvements, report generation, use of CPQ and Sales Cloud.
Client: Primato
Project: Activation of Sales Cloud, Service Cloud, Maps (field visits), and Marketing Cloud Role: Functional Consultant Activities: Modeling and implementation of business flows for each of the clouds mentioned.
Client: Cooxupé
Project: Implementation of Sales Cloud, Marketing Cloud, and B2C Commerce Role: Functional Consultant Activities: Requirements gathering, modeling, and configuration of sales and e-commerce flows.
Client: Itaú
Project: Workflow automation for approval of draft documents (Platform Core + Service Cloud) Role: Functional Consultant Activities: Full responsibility for requirements gathering, modeling, development, and end-to-end deployment.
Client: Itaú
Project: BackOffice automation to improve operational efficiency Role: Salesforce Solution Architect Activities: Requirements mapping, solution design, and end-to-end execution with a focus on UX, average handling time (AHT), and SLA.
Client: Itaú
Project: Engagement Engine using Salesforce Platform, MuleSoft, and Marketing Cloud Role: Salesforce Solution Architect Activities: Responsible for designing the solution architecture.
Client: Itaú
Project: Approval flows and access levels Role: Functional Tech Lead Activities: Delivery management, KPI tracking, career development support, and acting as Account Head.
Client: Claro
Project: Enablement of the mobile monetization and retention journey Role: Tech Lead Activities: Stakeholder alignment, leadership across the entire delivery cycle (from refinement to go-live), and support for merge conflict resolution using Copado.
🌍 Languages
- 🌐 Português - Fluente
- 🌐 Inglês - Avançado
- 🌐 Espanhol - Básico